FAQ
Q: How do I place an order?
A: You can place your order directly from this website
- To begin, you must enter the inmate Identification Number
- Select the facility where the inmate is located
- Make product selections and then go to checkout
- We also accept orders via phone and mail
Q: How do I know that items are acceptable at the facility?
A: All items presented on the shopping pages are approved by the New Mexico Corrections Department.
Q: How much will I be charged for shipping?
A: $8.95 shipping on all orders.
Q: What if I do not know the name of the correctional facility?
A: You can enter the DOC number or last name of the inmate and you can select the correct inmate from the options presented.
Q: What if items in my order are out of stock?
A: In an effort to fulfill all orders in the most efficient manner possible, if an item is out of stock, we will substitute with an item of equal or great value. If a substitute cannot be provided, we will cancel the item and refund the customer. The rest of the order will ship.
Q: What if something in the order is damaged?
A: If there is a problem with your order, the inmate is responsible for reporting the discrepancy to the issuing staff member. Once reported, you will be refunded for the damaged item(s).
Q: Will I receive confirmation that the package was processed?
A: An invoice will be emailed to the address provided when the order is processed. Please allow 24 – 72 hours for the order to deliver to the facility.
Q: When will my package be delivered to the facility?
A: Orders are delivered according to the inmate’s commissary schedule.
Q: How can I contact Customer Service?
A: CUSTOMER SERVICE:
Union Supply Direct
Attn: Customer Service
Dept. 610 P.O. Box 619059
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