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Rules and Regulations
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Important Package Regulations:
New Mexico Holiday Package Program
Lea County Correctional Facility and Otero County Prison Facility
ORDERING INFORMATION: The items offered in this program have been approved for inmates incarcerated within the Department of Corrections. These items are offered from October 21 – November 21, 2024. The Holiday Program is available to the participating private facilities. Union Supply Direct accepts web, mail, and phone orders from friends and family on the inmates approved visitors list.
SPENDING LIMIT: $84 of product, per ordering period.
PACKAGE LIMITS: An inmate can receive up to two (2) packages per ordering period with the combined dollar total not exceeding the $84.00 dollar limit. Only orders from family and friends on the Inmates Approved visitors list will be accepted.
ELIGIBLE INMATES: All inmates at the participating private facilities are eligible to receive a Holiday Package.
FRIENDS & FAMILY ORDERING INSTRUCTIONS: Only approved visitors on the inmate’s visiting list will be allowed to purchase a Holiday Package
INMATE ORDERING INSTRUCTIONS: Facility orders are only permitted for inmates with no one on their approved visitors list. Inmates may order one (1) Holiday package per ordering period.
SUBSTITUTES: If an item is out of stock or unavailable, we will substitute with an item of equal or greater value.
CATALOG UPDATES: Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described in the catalog or website, your sole remedy is to immediately return the unused item for a refund of the purchase price in accordance with your facility’s rules and regulations.
RETURNS: Inmates will be given an opportunity to inventory the contents of the package in the presence of a staff member. The staff member will verify the discrepancy and report all discrepancies to Union Supply. Discrepancies must be reported at the time of package receipt. Only refunds will be applied for any items found to be defective, damaged or missing. If the original payment was made by credit or debit card, approved refunds will be refunded back to the card used in the original purchase, including prepaid credit and debit cards.
PAYMENT METHOD: Union Supply Direct accepts the following forms of payment: credit card or cash payment through ACE Cash Express. Your credit card will be billed upon placement of your order. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you.
Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
RESTOCKING FEE: If your package is refused by the inmate’s facility because the inmate is no longer eligible to receive a package or the inmate no longer wants the package, a restocking fee equal to ten percent (10%) of the total invoice amount will be deducted from your refund.
SALES TAX: Union Supply is required by the state of New Mexico to collect sales tax on all orders and shipping fees. Please reference the tax chart provided below noting the facility’s tax rate. Sales Tax rates are subject to change at any time.
SHIPPING: All Shipped orders will be charged $8.95 (Non-Refundable) shipping fee. Cancelled orders will not be charged.
DELIVERY: Holiday packages will ship shortly after the ordering period ends.
CUSTOMER SERVICE:
Union Supply Direct
Attn: Customer Service
Dept. 610 P.O. Box 619059
Dallas, TX 75261-9059.
HOW TO CALCULATE SALES TAX: Step 1 $75.50 (Product Total) x 1.069% (6.90% Tax Rate) = $80.71 Product Subtotal Step 2 $8.95 (Shipping Fee) x 1.069% (6.90% Tax Rate) = $9.57 Shipping Subtotal Step 3 $80.71 Product Subtotal + $9.57 Shipping Subtotal = Order Total
Phone: (562) 361-5734
Web: NMpackageprogram.com
CUSTOMER SERVICE HOURS:
Monday – Friday: 6:00 AM – 10:00 PM (CST)
Saturday: 7:00 AM – 3:00PM (CST)
New Mexico Quarterly Food Program
ORDERING INFORMATION: The items offered in this program have been approved by the New Mexico Corrections Department. These items are offered from July 1 - December 31, 2024. The Quarterly Program is available to all NMCD facilities and participating private facilities. Union Supply Direct accepts web, mail, and phone orders from friends and family on the inmates approved visitors list.
SPENDING LIMIT: $100 of product, per quarter.
PACKAGE LIMITS: An inmate can receive up to two (2) packages per quarter with the combined dollar total not exceeding the $100.00 dollar limit. Only orders from family and friends on the Inmates Approved visitors list will be accepted.
ELIGIBLE INMATES: Inmates classified in the following statuses are eligible to receive a Quarterly Package: Level I, Level II, Level III, Level IV
INELIGIBLE INMATES: Inmates classified in the following statuses are not eligible to receive a Quarterly Package:
- Inmates in PBMP
- Inmates pending transfer to PBMP
- County Jail inmates held in custody for less than 60 days
- Inmates on PHD, or Disciplinary Restrictive Housing
- Inmates in Special Management Population
- Inmates in the Drug Suppression Program
FRIENDS & FAMILY ORDERING INSTRUCTIONS: Only approved visitors on the inmate’s visiting list will be allowed to purchase a Quarterly Package
INMATE ORDERING INSTRUCTIONS: Facility orders are only permitted for inmates with no one on their approved visitors list. Inmates may order one (1) Quarterly package per quarter.
SUBSTITUTES: If an item is out of stock or unavailable, we will substitute with an item of greater or equal value.
CATALOG UPDATES: Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described in the catalog or website, your sole remedy is to immediately return the unused item for a refund of the purchase price in accordance with your facility’s rules and regulations.
RETURNS: Inmates will be given an opportunity to inventory the contents of the package in the presence of a staff member. The staff member will verify the discrepancy and report all discrepancies to Union Supply Commissary Manager. Discrepancies must be reported at the time of package receipt. Only refunds will be applied for any items found to be defective, damaged or missing. If the original payment was made by credit or debit card, approved refunds will be refunded back to the card used in the original purchase, including prepaid credit and debit cards.
PAYMENT METHOD: Union Supply Direct accepts the following forms of payment: credit card, or cash payment through ACE Cash Express. Your credit card will be billed upon placement of your order. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you.
Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
RESTOCKING FEE: If your package is refused by the inmate’s facility because the inmate is no longer eligible to receive a package or the inmate no longer wants the package, a restocking fee equal to ten percent (10%) of the total invoice amount will be deducted from your refund.
SALES TAX: Union Supply is required by the state of New Mexico to collect sales tax on all orders and shipping fees. Please reference the tax chart provided below noting the facility’s tax rate. Sales Tax rates are subject to change at any time.
|
Facility
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Tax Rate
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| Central New Mexico Correctional Facility |
6.63%
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| Geo Lea County Corr Facility |
6.56%
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| Guadalupe County Corr Facility |
8.25%
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| Northeast New Mexico Corr Facility |
7.88%
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| North-Western New Mexico Corr Facility |
7.88%
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| Otero County Prison Facility |
6.06%
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| Penitentiary of New Mexico |
6.88%
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| Roswell Corr Center |
6.27%
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| Southern New Mexico Corr Facility |
6.50%
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| South-Western New Mexico Facility |
7.88%
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| Springer Corr Center |
5.83%
|
HOW TO CALCULATE SALES TAX:
Step 1 $75.50 (Product Total) x 1.069% (6.90% Tax Rate) = $80.71 Product Subtotal
Step 2 $8.95 (Shipping Fee) x 1.069% (6.90% Tax Rate) = $9.57 Shipping Subtotal
Step 3 $80.71 Product Subtotal + $9.57 Shipping Subtotal = Order Total
SHIPPING: All Shipped orders will be charged $8.95 (Non-Refundable) Cancelled orders will not be charged.
DELIVERY: Quarterly packages will deliver together with commissary orders. Quarterly packages will be on the same delivery schedule as commissary deliveries.
CUSTOMER SERVICE:
Union Supply Direct, Attn: Customer Service
Dept. 610 P.O. Box 619059, Dallas, TX 75261-9059.
Phone: (562) 361-5734
Email: customerservice@unionsupplydirect.com
WEB: NMpackageprogram.com
CUSTOMER SERVICE HOURS:
Monday – Friday: 6:00 AM – 10:00 PM (CST)
Saturday: 7:00 AM – 3:00PM (CST)
New Mexico Property Package Program
ORDERING INFORMATION: The items offered in this program have been approved by the New Mexico Corrections Department. The Property Program is available to all NMCD facilities and participating private facilities. Items in this catalog are offered from July 1 - December 31, 2024. All order privileges and item restrictions are subject to change without notice.
PERSONAL PROPERTY: It is the inmate’s responsibility to ensure he/she is in compliance with Inmate Policy CD-150201.
PACKAGE LIMITS: One (1) Property package per month. Orders may be placed by friends and family or an inmate may purchase for themselves. Inmates are not allowed to order for other inmates.
INELIGIBLE INMATES: Inmates housed at RDC who are not yet classified are not allowed to order a Property Package.
FRIENDS & FAMILY ORDERING INSTRUCTIONS: Only approved visitors on the inmate’s visiting list will be allowed to purchase a Property Package. Friends and family members may purchase by phone, mail or web at www.NMpackageprogram.com.
INMATE ORDERING INSTRUCTIONS: Inmates may purchase a property package by submitting a debit memo to the business office. Please obtain an order form from the commissary manager at your facility. Complete your order form and submit form to the facility Property Officer.
CATALOG UPDATES: Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described in the catalog or website, your sole remedy is to immediately return the unused item for a refund of the purchase price in accordance with your facility’s rules and regulations.
RETURNS & REFUNDS: Inmates will be given an opportunity to inventory the contents of the package in the presence of a facility staff member. The staff member will verify the discrepancy and report all discrepancies to the Union Supply Commissary Manager. Discrepancies must be reported at the time of package receipt and relayed to Union Supply staff for refund or replacement within 2 weeks of delivery. Only refunds will be applied for any items found to be defective, damaged or missing.
PAYMENT METHOD: Union Supply Direct accepts the following forms of payment: credit card, or cash payment through ACE Cash Express. Your credit card will be billed upon placement of your order. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you.
Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
Restocking Fee: If your package is refused by the inmate’s facility because the inmate is no longer eligible to receive a package or the inmate no longer wants the package, a restocking fee equal to ten percent (10%) of the total invoice amount will be deducted from your refund.
SALES TAX: Union Supply is required by the state of New Mexico to collect sales tax on all orders and shipping fees. Please reference the tax chart provided below noting the facility’s tax rate. Sales Tax rates are subject to change at any time.
|
Facility
|
Tax Rate
|
| Central New Mexico Correctional Facility |
6.63%
|
| Geo Lea County Corr Facility |
6.56%
|
| Guadalupe County Corr Facility |
8.25%
|
| Northeast New Mexico Corr Facility |
7.88%
|
| North-Western New Mexico Corr Facility |
7.88%
|
| Otero County Prison Facility |
6.06%
|
| Penitentiary of New Mexico |
6.88%
|
| Roswell Corr Center |
6.27%
|
| Southern New Mexico Corr Facility |
6.50%
|
| South-Western New Mexico Corr Facility |
7.88%
|
| Springer Corr Center |
5.83%
|
HOW TO CALCULATE SALES TAX:
Step 1 $75.50 (Product Total) x 1.069 (6.90% Tax Rate) = $80.70 Product Subtotal
Step 2 $8.95 (Shipping Fee) x 1.069 (6.90% Tax Rate) = $9.56 Shipping Subtotal
Step 3 $80.70 Product Subtotal + $9.56 Shipping Subtotal = Order Total
SHIPPING: All Shipped orders will be charged $8.95 (Non-Refundable) Cancelled orders will not be charged.
DELIVERY: Property Packages will deliver weekly. Property packages will be on the same delivery schedule as commissary and quarterly package deliveries.
CUSTOMER SERVICE:
Union Supply Direct
Attn: Customer Service
Dept. 610 P.O. Box 619059, Dallas, TX 75261-9059
Phone: (562) 361-5734
Email: Customerservice@unionsupplydirect.com
Website: NMpackageprogram.com
CUSTOMER SERVICE HOURS:
Monday – Friday: 6:00 AM – 10:00 PM (CST)
Saturday: 7:00 AM – 3:00 PM (CST)
New Mexico Religious & Hobby Package Programs
PROGRAM INFORMATION: The items offered in these programs have been approved by the New Mexico Corrections Department. The Religious and Hobby Programs are available to all NMCD facilities and participating private facilities. Items in this catalog are offered from December 1, 2024 – May 31, 2025. All order privileges and item restrictions are subject to change without notice.
Ordering Limits and Restrictions
PERSONAL PROPERTY: It is the inmate’s responsibility to ensure they are in compliance with Inmate Policy CD-150201.
PACKAGE LIMITS: One (1) Religious and one (1) Hobby package per month. Orders may be placed by friends and family, or an inmate may purchase for themselves. Inmates are not allowed to order for other inmates.
INELIGIBLE INMATES: Inmates housed at RDC who are not yet classified are not allowed to order a Religious or Hobby Package.
FRIENDS & FAMILY ORDERING INSTRUCTIONS: Only approved visitors on the inmate’s visiting list will be allowed to purchase a Religious or Hobby Package. Friends and family members may purchase by phone, mail or web at www.NMPackageProgram.com.
INMATE ORDERING INSTRUCTIONS: Inmates may purchase a Religious or Hobby package by submitting a debit memo to the business office. Please obtain an order form from the commissary manager at your facility. Complete your order form and submit form to the facility Property Officer.
CATALOG UPDATES: Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described in the catalog or website, your sole remedy is to immediately return the unused item for a refund of the purchase price in accordance with your facility’s rules and regulations.
RETURNS & REFUNDS: Inmates will be given an opportunity to inventory the contents of the package in the presence of a facility staff member. The staff member will verify the discrepancy and report all discrepancies to the Union Supply Commissary Manager. Discrepancies must be reported at the time of package receipt and relayed to Union Supply staff for refund or replacement within 2 weeks of delivery. Only refunds will be applied for any items found to be defective, damaged or missing.
PAYMENT METHOD: We accept Credit, Debit or Prepaid Cards, Facility Check, Cashier’s Check, Personal Check (Full name, address & phone number must be imprinted), money order (All payment methods must be domestic issued in the U.S.) or cash through ACE Cash Express. Your credit card will be billed upon placement of your order. Please make payable to Union Supply Direct. There is no surcharge for using your credit card to make a purchase with Union Supply Direct. Please be sure to provide the card holder name, billing address, telephone number and CVV code that your credit card issuer bank has on file. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay.
RESTOCKING FEES: If your package is refused by the offender’s facility because the offender is no longer eligible to receive a package or the offender no longer wants to package, a restocking fee equal to ten percent (10%) of the total invoice amount will be deducted from your refund.
SALES TAX: Union Supply is required by the state of New Mexico to collect sales tax on all orders and shipping fees. Sales tax rates are subject to change at any time. Please reference the tax chart provided below noting the facility’s tax rate.
HOW TO CALCULATE SALES TAX: Step 1 $75.50 (Product Total) x 1.069% (6.90% Tax Rate) = $80.70 Product Subtotal Step 2 $8.95 (Shipping Fee) x 1.069% (6.90% Tax Rate) = $9.56 Shipping Subtotal Step 3 $80.70 Product Subtotal + $9.56 Shipping Subtotal = Order Total
SHIPPING: All Shipped orders will be charged $8.95 (Non-Refundable) shipping fee. Cancelled orders will not be charged.
DELIVERY: Religious and Hobby Packages will deliver weekly. Packages will be on the same delivery schedule as commissary and quarterly package deliveries.
CUSTOMER SERVICE: Union Supply Direct Attn: Customer Service Dept. 610 P.O. Box 619059 Dallas, TX 75261-9059 Phone: (562) 361-5734 Email: Customerservice@unionsupplydirect.com Web: NMPackageProgram.com
CUSTOMER SERVICE HOURS: Monday – Friday: 6:00 AM – 10:00 PM (CST) Saturday: 7:00 AM – 3:00PM (CST)
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